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Frequently Asked Questions

Why can’t I contact my sponsored child directly?

Last Updated: November 15, 2019 11:31 am

There are a number of reasons why we ask that you do not communicate directly with your sponsored child. One of the important features of our program is that it enables centre workers to understand the child’s struggles and to provide help and support. Having your sponsored child’s letters processed through Compassion allows the centre staff to become familiar with your child’s needs, and to help them appropriately. Corresponding directly with your sponsored child would prevent the centre staff from knowing what support the child is requesting and may limit their ability to act on any child protection concerns. By limiting all correspondence through Compassion centres, we are also able to protect sponsors from receiving unsolicited or inappropriate requests from members of your child’s community who may otherwise gain access to your personal details. Most sponsored children speak other languages, so by having the correspondence go through Compassion, we are also able to translate the letters, from your child, for you.