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Frequently Asked Questions

How will I know that my sponsored child has received the gift money that I sent and what they bought with it?

Last Updated: November 15, 2019 11:29 am

Within your My Compassion account you can track the status of your gift (on the “Gifts” tab available on your sponsored child’s record).

Once the gift has been delivered, you should receive a follow-up letter from your sponsored child acknowledging your gift and how the gift money was used. Please remember that each letter may take a few months to come through for translation and delivery. Please check the date of your child’s letter to work out whether he or she would have received your gift before they last wrote back to you. Many times, the children aren’t writing to you on the same day that they receive your gift, rather they reply on a scheduled day when all the children at the centre write to their sponsors.

If you are in doubt whether your sponsored child has received your gift, you are welcome to write and ask or contact our office.