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Frequently Asked Questions

Does sending a letter online mean that my sponsored child will get the letter faster?

Last Updated: March 19, 2014 3:37 pm

An online letter (without a photo attached) will be received by the office in that country quicker. Online letters are received daily, formatted and then sent in an email to the Compassion office in each country. They are then translated and printed. As projects are often very remote, the head office will wait until they have received a reasonable number of letters before they are delivered to a particular project. A member of staff will then hand deliver them as mail systems can be very erratic and unreliable. Many sponsored children do not have a postal address in the way that we do in Canada. Please be assured that we will do our best to make sure that your letter will arrive as soon as possible. The exchange of letters is a crucial element of sponsorship and it is an area we are constantly working to improve.

Online letters with photos are printed at the Compassion Canada office so as to ensure the quality of the printed photos. These letters then follow our regular letter process.

To send a letter to your sponsored child through our website click here.