Frequently Asked Questions

To set up a My Compassion account, you will need your supporter number, the one that starts with 8-.

1. Click “Register here.”
2. Click “Register”
3. Enter your supporter number and click “Validate.”
4. Confirm if you want to use the email we have on file as your username; click “Yes” or “No.”
5. Check your email (may be in junk mail) for a message from us.
6. Click the link in the email to complete the activation process.
7. Enter your supporter number and create a password (upper and lower case letters and number).
8. Click “Set up account,” which will forward you to the login screen.
9. Log in and enjoy the many features of a My Compassion account.

Sign up for a My Compassion account today.

Once you have signed into your My Compassion account, hover over your name in the top right corner. Select “Tax Receipts” from the dropdown menu options. Scroll down to see your available tax receipts and choose “Download” next to the receipt you’d like to view.

Absolutely!

Online – you can submit a photo through the letter section of your My Compassion account. Just above the box where you can type out your letter to your sponsored child, there is an “Upload a Photo” button. Use it to select the photo to add to your letter. Once you are ready to send the letter, click on the “Send Letter” button

Printed Photos – If you want to send in a physical copy of a photo, simply include it in the mail with your next written letter. It is helpful if you can write your supporter number and the child’s name and number on the back of the photo. Please do not include any photo descriptions as these will not be submitted for translation.

Though you and your spouse may sponsor together, My Compassion is set up so that each spouse has his or her own account rather than a shared one. This allows each spouse to manage their preferences individually. If you have any comments or suggestions on this feature, please connect with our office.

Your privacy is important to us, which is why My Compassion is subject to a very high level of security and operates under the same security principles that apply to online banking. My Compassion uses secure and encrypted communications between your web browser and our servers. When using My Compassion, you should see a yellow or green security padlock or a blue tab indicating the name of the site’s security certificate. These indicators are your assurance that My Compassion is running in a secure environment, and may appear differently depending on which web browser you use.

You can read more about our privacy policy here.

Donations to the Christmas Gift Fund will appear in the “My Giving” section of My Compassion as your contribution is not specifically designated to your sponsored child. We’re considering adding gift descriptions to help you better identify how your gifts were used in future updates to My Compassion.

Once you have signed into your My Compassion account, hover over your name in the top right corner. Select “Tax Receipts” from the dropdown menu options. Scroll down to the box that says, “I only want a digital tax receipt”. If you wish to receive a mailed copy of your receipt, please ensure this box is unchecked.