Frequently Asked Questions

In the event a sponsor misses a monthly donation, Compassion has a fund that covers the sponsorship cost. We realize that credit card changes and other financial complications are an inconvenient reality for many of us. Our goal is to ensure children receive the same benefits and attend the program as usual while we try to contact the sponsor to resolve the missed donation. Please note, Compassion cannot cover a sponsorship indefinitely and if we were unable to contact the current sponsor, we would have to find a new sponsor for the child.

You can update your financial information through our secure website.

You can change your automatic withdrawal information through the Payment Methods section of your My Compassion account or by calling our office. Thank you for supporting Compassion.

Donations can be made by pre-authorized withdrawal (bank account or credit card), internet banking, telephone banking, Interac online, cheque or money order. These withdrawals can be made monthly or annually. Pre-authorized donations are safe, easy and convenient. Pre-authorized withdrawal from your bank account is our preferred method of payment, as it saves Compassion hundreds of thousands of dollars each year in transaction fees. Automatic withdrawals can be setup by calling our office or by mailing in your information to us at Compassion Canada, PO Box 5591, London ON, N6A 5G8. Cheques made out to Compassion Canada will be accepted, as will money orders. Unfortunately deposits can not be made directly into Compassion’s bank account.

You can easily donate to Compassion Canada through internet banking. Just like adding a payee for paying bills, search for Compassion Canada and use your supporter number as the account number. Your supporter number will start with an “8-,” and be followed by 8 digits.

Depending on the bank you may need to omit the “8” or the dash. If your donation is for anything other than sponsorship—such as Urgent Needs, Christmas Gift Fund, etc.—please provide instructions in the notes section.

Presently, we work with Royal Bank, Scotiabank, TD Canada Trust, Bank of Montreal, CIBC, Canadian Western Bank, Citizens Bank and Credit Unions located in the provinces of British Columbia and Saskatchewan.

Alternatively, you can make a donation by credit card through our secure website.

You can change your credit card information through your My Compassion account or by calling our office. Thank you for supporting Compassion.

Yes, it is possible for a group to sponsor one child. We have a few options to make donations simpler.

Depending on donation preferences and the group type, there may be different options for how this is set up. Please contact our office to walk through the sponsorship set-up for groups.

No. The Canada Revenue Agency states that we must receipt the person that gave the donation.

You can change your bank account information through the Payment Methods section of your My Compassion account or by calling our office. Thank you for supporting Compassion.

All donations given through Text to Give for Unite to Fight Poverty are receipted separately through the Mobile Giving Foundation of Canada. For more information, please visit their website here. If you did not receive a tax receipt for your Mobile Giving donation, please email us at info@compassion.ca or call us at 1-800-563-5437.

All donations given through online fundraisers are receipted by email shortly after completing the donation online. If you did not receive your receipt via email shortly after making your donation to an online fundraiser, please email volunteer@compassion.ca.