We understand your concern for your sponsored child. Our staff are working hard to provide us with specific information concerning Compassion children and their families. Communication is difficult as many projects do not have a phone. We are in regular communication with our office and they will let us know which children have been directly affected in time. As we gain specific information that would relate to a particular Compassion child we do let their sponsor know.

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Looks can be deceiving. The photographs do not show the appalling conditions in which these children live or the hunger and abuse many experience. Compassion believes in maintaining the dignity of the poor. For this reason, as much as we are able, we try to ensure the children are photographed in clean clothes.

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Compassion has a fund that covers the benefits that a child receives through their sponsorship. If a sponsor misses a payment, the child’s development is not affected. If a sponsor misses two consecutive payments, they will receive a reminder letter. Another will be sent out after three consecutive missed payments. After four missed payments, sponsors will receive a call inquiring about their ability to continue their sponsorship. During this time, our fund covers the necessary program expenses, but we cannot cover a sponsorship indefinitely.

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Yes, you can send in a cheque or money order for however many months you would like to pay at once. You can call our office and we can put through a credit card donation for whatever amount you prefer. You can also setup an automatic withdrawal (banking or credit card) recurring quarterly, semi-annually or annually. Please contact our office for more information or to setup any of these options.

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Yes, donations can be made by pre-authorized withdrawal from your Visa or MasterCard. You can also call our office to charge your credit card with a lump sum for your sponsorship.

Click here to setup a monthly pre-authorized withdrawal from your credit card.

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Our preference would be if each individual would send in a cheque or give a one time credit card donation for the amount that they will be covering of the sponsorship. This is the best way to then ensure that we are able to send out an income tax receipt in the correct amount to each person with the least amount of administration on either end.

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What are my donation method options?

March 19, 2013 10:49 am

Donations can be made by pre-authorized withdrawal (bank account or credit card), internet banking, telephone banking, Interac online, cheque or money order. These withdrawals can be made monthly or annually. Pre-authorized donations are safe, easy and convenient. Pre-authorized withdrawal from your bank account is our preferred method of payment, as it saves Compassion hundreds of thousands of dollars each year in transaction fees. Automatic withdrawals can be setup through our website by completing the Update Your Information form or by calling our office. Cheques made out to Compassion Canada will be accepted, as will money orders. Unfortunately deposits can not be made directly into Compassion’s bank account.

Click here to go to the Update Payment Details form. 

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How can I change my address?

March 19, 2013 10:49 am

You can change this information through our website (see link below), or you can email us at info@compassion.ca or call us at 1-800-563-5437 to give us your updated information. It is helpful if you can provide us with your Sponsor Number as well as your full name. (You can find your Sponsor Number on your tax receipts and on your child letters.) Thank you for keeping your contact details up-to-date.

Click here to change your address online.

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You can change your credit card information through the Update Your Information form on our website or by calling our office. Thank you for supporting Compassion.

Click here to go to the Update Payment Details form.

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Yes, we can make this happen for you. We would need the contact information for the friend or family member so that we can give them the picture and profile of the child they are starting to sponsor. If the friend or family member was willing, we could still have the letters from the sponsored child come to you and you could continue to write to this child. Please contact our office by phone or by email so that we can make this change for you.

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Can I go and visit my sponsored child?

March 19, 2013 10:49 am

Yes. Please notify Compassion at least two months before you travel so we can arrange the visit to your sponsored child. We will send you our child protection policy and other documents requiring your signature. After receiving your signed forms, we can begin arranging a visit with your sponsored child. A Compassion staff member from the country office will accompany you to visit your sponsored child on the day of the visit. All associated costs are your responsibility. You may also have the opportunity to see their project and possibly visit their home, if permission is granted by the child’s parents or legal guardians. Please contact our office or fill out the online form so that we can make these arrangements for you.

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Yes, we can change this sponsorship to your name. We will require written or verbal permission from the members of your youth group to do so. Unfortunately you will not be able to keep your same sponsor number. We are required to change the sponsor number because we are asked to keep a record of all donations by name by the Canada Revenue Agency. Therefore, we will have to set up a new sponsorship to reflect the change in the name of sponsorship. Please contact our office by phone or by email so that we can make this change for you.

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Children don’t necessarily write back to you on the same day that they receive your letter. Instead, they reply on a scheduled day when all the children at the project write to their sponsors. Your sponsored child may have proudly taken your letter home to share with family & friends and may not have it handy to remind them of the questions you answered. Please remember that it can take up to two months for your letter to be translated (if needed) and delivered. Please check the date of your sponsored child’s letter so you can work out whether he or she would have received your questions before they last wrote. In some cultures children are rarely asked about what they think and do, which may explain why your child doesn’t always answer your questions, or has difficulty expressing an answer. Compassion is working on a program to ensure that questions are recorded by project staff, so they can ensure that the children answer them. You can help in this process by underlining or highlighting your questions in your letter and making them easy to understand.

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Many sponsors have requested that opportunity. For years, we have discouraged such efforts due to the potential abuses of personal information (i.e. addresses) exchanged outside of a monitored relationship between a sponsor and a child. The potential for abuse is real. But, so is the potential for healthy communication between a motivated sponsor and a young person who is launching into adulthood. We encourage you to pray about your decision and then contact our office. You will need to sign a release form, and include it with a final letter to your sponsored child.

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You may send paper items to your sponsored child. We cannot send non-paper items to sponsored children due to the high cost of postage, the risk of loss, theft or damage. It can also be very difficult to determine a culturally appropriate gift for a sponsored child. You may wish to send a financial gift to your sponsored child which we can ensure is used to choose a suitable gift for him or herself. This will often be done with the help of a family member or project worker. If you would like to recommend how your money gift should be spent please add an instruction when you send it. However, bear in mind that your sponsored child may have a need for a very practical gift.

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There are a number of reasons why we ask that you don’t communicate directly with your sponsored child. One of the important features of our program is that it enables project workers to understand the child’s struggles and to provide help and support. Having your sponsored child’s letters go via the project allows the project staff to become familiar with your child’s needs, and to help them appropriately. Corresponding directly with your sponsored child would prevent the project staff from knowing what support the child is requesting. By limiting all correspondence through Compassion projects, we are also able to protect sponsors from receiving unsolicited or inappropriate requests from members of your child’s community who may otherwise gain access to your personal details. Most sponsored children speak other languages, so by having the correspondence go through Compassion, we are able to translate the letters, from your child, for you.

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We do not encourage sponsors to send items by mail or courier to your child’s country because it is not guaranteed to reach your child. When a package other than paper goods is sent, there will be custom charges that our Country office would not be able to pay and there is no guarantee that this item will get to our office. The mail systems in most of the countries we work in are not reliable.

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Yes, we can setup your children/friend as the correspondent. The sponsored child will then write to the correspondent and all letters will be sent to the correspondent. All letters to the child should come from the correspondent only.

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